EC
Emma Cochrane
Executive
Emma Cochrane is the executive director of consumer protection at the CMA.
Notable Quotes
"Hitting customers with hidden fees is illegal. It's not fair to draw people in with what looks like a good deal, only for them to find the real price is higher when they get to the checkout due to extra charges that can't be avoided."View Story →
"Going to a live gig or sports game is an event many people save for – and our action today means thousands of fans will get back money taken unfairly through hidden fees."View Story →
"Hitting customers with hidden fees is illegal. It's not fair to draw people in with what looks like a good deal, only for them to find the real price is higher when they get to the checkout due to extra charges that can't be avoided."View Story →
"Going to a live gig or sports game is an event many people save for – and our action today means thousands of fans will get back money taken unfairly through hidden fees."View Story →
"Costs are high and often unexpected which is difficult when people are budgeting carefully."View Story →
"The first price customers see should be the price they pay."View Story →
Related Stories
Trainline, Virgin Atlantic and RED Driving School investigated over 'drip pricing'
The consumer watchdog said they were trying to find out if the three companies were not showing full prices upfront to customers.
August 19, 2026Investigation into parking tickets for drivers queuing at petrol stations
It's part of a wider crackdown from the consumer regulator into potentially unfair practices by private parking operators.
July 16, 2026Ticket reseller StubHub UK customers to get refunds over illegal hidden fees
The Competition and Markets Authority said StubHub must refund 50,000 customers and pay a fine.
June 23, 2026Ticket reseller StubHub ordered to refund customers over hidden fees
The Competition and Markets Authority said StubHub must refund 50,000 customers and pay a fine.
June 23, 2026