Virgin Media fined £28m for preventing customers from cancelling contracts
Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.
Coverage by Political Leaning
See how different sides of the spectrum reported this story
Notable Quotes
"Right at the beginning of this problem, a number of years ago in 2022, we tried to resolve this informally. There wasn't the will to do that."
— Natalie Black , Executive
Locations
Tags
All Coverage
Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.
Similar Stories
Related coverage based on topic and tags
Some BBC channels and radio stations may well have to close, director general says
The BBC's financial situation "may well mean" some channels and stations close, Matt Brittin says.
September 25, 2026 at 12:00 PMMan City found guilty of breaking financial rules
Manchester City have been found guilty of breaking the majority of the 115 financial rules they were accused of breaching.
September 25, 2026 at 08:11 PMReported assaults on Britain's rail services rise by more than a third
Recorded incidents of violence and harassment against passengers and rail workers showed a sharp increase in the year to March.
September 24, 2026 at 01:07 PMBrewdog's unpaid workers to receive nothing after takeover deal
Administrators say about £489,000 was owed for staff wages and holiday pay and £2.4m was owed to HMRC for unpaid VAT.
September 18, 2026 at 11:49 AMFlight chaos caused by software defect in the 'space of a millisecond', report says
The failure led to more than 2,000 flights being cancelled and hundreds of thousands of passengers affected.
September 18, 2026 at 01:11 PMScam hotel booking sent family to Wetherspoon pub
Which? says staff are turning away up to 20 tourists a day after scammers used the pub's address.
September 25, 2026 at 05:02 AM