How English-only condolences undid one of Canada's top CEOs

"The video message showed 'a lack of compassion'"

— Mark Carney , Politician

"Rousseau's lack of French knowledge sends a message to Air Canada employees that 'bilingualism is a constraint, not a value'."

— Jack Jedwab , Academic

"I am 'deeply saddened' that it had taken attention away from those who are grieving."

— Michael Rousseau , Executive

"I sincerely apologize for this, but I am continuing my efforts to improve."

— Michael Rousseau , Executive

"I was very disappointed, as others are, rightly so, in this unilingual message."

— Mark Carney , Politician

"Canada is a bilingual country."

— Anita Anand , Politician

"I sincerely apologize for this, but I am continuing my efforts to improve."

— Michael Rousseau , Executive

"I was very disappointed, as others are, rightly so, in this unilingual message."

— Mark Carney , Politician

"the English-only message showed a lack of compassion and judgment."

— Mark Carney , Politician

"the government will continue to work closely with Air Canada to ensure it provides safe, reliable, affordable and bilingual service to all Canadians."

— Steven MacKinnon , Politician

"It is essential that the next CEO of Air Canada is bilingual."

— Mark Carney , Politician

"I salute the decision of Air Canada CEO Michael Rousseau to step down from his position."

— François Legault , Politician