Customers failed over outages, water boss tells MPs

""It is absolutely untenable for customers to be without water.""

— Chris Train , Executive

""completely unacceptable"."

— Emma Reynolds , Politician

""I feel really emotionally connected to the service and the communities that I serve.""

— David Hinton , Executive

""If the board thinks Dave Hinton is the best person for the job, then they too are failing in their job.""

— Mike Martin , Politician

""the amount does not touch the sides.""

— Alistair Carmichael , Politician

""This type of interruption, of this duration, has lasting damage and lasting consequences.""

— Dr Mike Keil , Executive

"It is absolutely untenable for customers to be without water."

— Chris Train , Executive

"I feel really emotionally connected to the service and the communities that I serve."

— David Hinton , Executive

"If the board thinks Dave Hinton is the best person for the job, then they too are failing in their job."

— Mike Martin , Politician

"The amount does not touch the sides."

— Alistair Carmichael , Politician

"This type of interruption, of this duration, has lasting damage and lasting consequences."

— Dr Mike Keil , Executive

"Clearly we've got a lot more to learn."

— David Hinton , Executive

"We recognise the serious impact this has had on our customers and know that we fell short of what is expected of us."

— David Hinton , Executive

"The performance payment for this year – we have not finalised. But Dave has indicated he is not prepared to take a bonus this year."

— Chris Train , Executive

"We recognise the serious impact this has had on our customers and know that we fell short of what is expected of us."

— David Hinton , Executive

"The performance payment for this year – we have not finalised. But Dave has indicated he is not prepared to take a bonus this year."

— Chris Train , Executive

"We have looked as you would expect us to do at what the appropriate leadership of the organisation is going forward."

— Chris Train , Executive