Customers failed over outages, water boss tells MPs

Bosses at South East Water are grilled over failures that left thousands without water over winter.

South East Water's chairman admitted to MPs that the company failed to deliver water to customers during severe supply issues over the winter, affecting tens of thousands in Kent and Sussex.

South East Water's chief executive admitted to MPs that he 'got it wrong' in managing recent water outages, leading to prolonged disruptions in Kent and Sussex.

The chairman of South East Water conceded the company failed in its fundamental duty to provide customers with water, following widespread outages that left thousands without a reliable supply.