Thames Water apologises after £145,000 customer billing mistake
The firm has apologised to the family.
Coverage by Political Leaning
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Notable Quotes
"Working parents have enough to contend with in the morning without a utility company emptying their bank account."
— Julia Bainbridge , Other
"It seemed that the numbers being calculated had absolutely nothing to do with reality at all."
— Adam Bainbridge , Other
"The bank were relatively quick to return the money while Thames Water 'looked into it.'"
— Julia Bainbridge , Other
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The firm has apologised to the family.
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